FAQs
A: Yes, we do ! In fact, glasses with non-prescription clear lens are very popular for cosmetic and UV protection purpose. Simply choose "Clear Lens" option when you placing an order.
A: Yes absolutely! We will send you an itemised receipt with your order, you can use it to claim through your health fund.
A: Majority of registered health funds in Australia:
AHM, BUPA, Defence Health, HBF, HCF, Medibank, NIB plus many more.
Please check with your health fund and also to find out exactly how much they will pay for your purchase. Some even claimed up to 100%*.
A: We accept VISA, MasterCard, American Express and PayPal.
A: Unfortunately multifocal and bifocal lenses require precise measurement and in person examination by a professional eyecare specialist to ensure the correct fitting.
A: Non-prescription item in stock such as accessories, clear lens glasses, sunglasses etc. are usually sent within 1 business day.
Prescription item are usually sent within 10 business days. Often sooner.
A: We are located in Melbourne Australia, currently only operating online only but our physical store is opening soon in Melbourne. All orders including prescription lenses are processed in our laboratory locally.
A: Non-prescription item are usually shipped next business day.
Prescription glasses require lens cutting will take a little longer, process will start next business day in Melbourne and usually ready to be shipped within a week.
Delivery are through Australia post. Deliveries to capital city metropolitan area will usually take around 2-5 business day.
A: We can offer store credit if you decided to return non-prescription item in brand new unused condition within 14 days. Please send it back to us with registered post for tracking purpose.
Prescription glasses are made to order, and usually can not be refunded if you've entered the wrong details.
Any problem with your glasses, please contact us.
*Subject to your policy's terms & conditions.